旅
Preparing your experience...
Preparing your experience...
Free cancellation is available until 7 days before the scheduled experience. A 50% cancellation fee applies from 7 days before until 24 hours before the start time. Cancellations within 24 hours and no-shows are non-refundable.
Until 7 days before the scheduled start time
Full refund or free rescheduling review, subject to availability.
From 7 days before until 24 hours before the scheduled start time
50% of the paid experience price may be refunded.
Within 24 hours of the scheduled start time or no-show
No refund is available for late cancellation or no-show.
Please contact [email protected] as soon as possible with your booking name, experience, and scheduled date. Cancellation timing is calculated using Japan Standard Time based on the scheduled start time.
If Nagomi Local Experience cancels because of host illness, unsafe weather, venue issues, or another operational reason, you may choose a full refund or rescheduling subject to availability.
Date changes, guest count changes, dietary requests, and accessibility requests are reviewed case by case. Price differences or availability limits may apply.
Approved card refunds are processed back to the original payment method through Stripe or the relevant payment provider. Bank, card issuer, and currency conversion timing may vary.
Because each booking reserves a scheduled in-person experience, the service cannot be returned after it has been provided. If something is unclear before booking, contact us before payment.
体験開始日の7日前までは無料でキャンセルできます。開始7日前から24時間前までは50%のキャンセル料、開始24時間以内のキャンセルおよび無断キャンセルは返金不可です。キャンセルをご希望の場合は、予約名、体験名、予約日時を添えて[email protected]までご連絡ください。 主催者都合で中止する場合は、全額返金または日程変更をご案内します。